MrBen Casino
All about license and control
MrBen Casino is a licensed online platform operating under the supervision of the UK Gambling Commission (UKGC) — one of the most respected and strict regulators in the gambling industry. This means the platform is required to adhere to high standards of security, fairness, and responsible gaming.
Data Security
All user data and transactions are protected using SSL encryption. This is the same level of protection used by banks and major online retailers. Visually, this is confirmed by the padlock icon in the address bar and the URL starting with https://.
Responsible Gaming Section
The company pays special attention to responsible gambling. In the relevant section, you will find useful tools that help control your gaming behavior:
Self-exclusion – you can temporarily or permanently restrict access to your account.
Limit setting – on deposits, losses, and gaming time.
Session timers – allow you to set the maximum duration of a single gaming session.
Time reminders – the system will show a notification if you’ve been playing for too long.
In addition, the online platform provides links to organizations that help people with gambling addiction (for example, BeGambleAware).
All of this shows that MrBen Casino not only fulfills formal licensing requirements but also genuinely cares about its players.
How to Contact support
The support service left a positive impression on me: the agents respond quickly and provide clear, helpful answers without unnecessary fluff. I personally tested both available contact methods — here’s how it went:
- Live Chat. It’s very easy to find — the chat icon is located in the bottom right corner of the site. I received a response from an agent about 2 minutes after sending the first message. My question was about bonuses, and I immediately received accurate information and links to the relevant sections.
Plus: no need to wait for hours — you can resolve your issue right during the game.
- Email. I sent a message to [email protected] with a question about account verification. The response arrived in about 40 minutes, which is quite prompt for email. The reply was detailed and clear, without any templated messages.
Support is available 24/7, with no breaks or days off — convenient, especially if you play late at night or from a different time zone. Support is provided in English, which matches the casino’s geographic focus (UK).
Important:
If your question is urgent — choose Live Chat. Email is better suited for less critical issues or those requiring a formal response.